Terms and conditions

1. Ordering

You can order items in the webshop all year round and 24 hours a day.

2. Payment

We accept the following payment cards: Visa, MasterCard and Maestro. In Denmark you can also use MobilePay. Payment will only be deducted once your order is packed and ready to ship.

3. Delivery

Delivery is provided by PostNord and its partners. Delivery can be to your front door or to the nearest parcel shop.

Delivery to Denmark cost DKK 75. Standard shipping and handling costs are DKK 75 to Denmark, DKK 275 to EU countries and DKK 525 to the rest of the world.

Orders weighing more than 10 kg or with a packed length of more than 150 cm are subject to additional shipping and handling charges.

For orders over the maximum length, 150 cm, extra shipping will be added.

Delivery time is typically 3-8 business days.

4. Prices

All prices include 25% VAT and are based on Danish kroner (DKK). Please allow changes for defects, supplier price changes, availability and changes to specifications.

5. Warranty

Your purchase is covered by Danish consumer rights regulations and you therefore have a 2-year warranty on your product.

In the unlikely event that an item is defective, please return the item in its original packaging and with all accessories. In addition, a copy of the invoice and a description of the defect must be attached.

If we find that the item is not defective, it will be returned to the buyer. The customer will then be invoiced DKK 250 incl. VAT to cover additional handling as well as additional postage and shipping costs.

If defects are found, the item is repaired or exchanged and will be returned to you without additional costs.

6. Cooling-off period

You have a 14-day cooling-off period when you shop in the webshop starting on the day you receive the product. You must notify us of the return, and then return the product in its original packaging and in the same condition as it was received within 14 days of this notification. If the product has been assembled, installed or been in use, the cooling-off period is void.

Lack of original packaging can lead to depreciation, so it is recommended that you return the item in its original packaging to be sure of a refund of the full amount. The cost of returning the goods is borne by you.

If you receive an incorrect item, you must send the item to us within a reasonable time and we will send you the correct item. The incorrect product must be returned in unused and undamaged condition in its original packaging.

Custom orders, e.g. cut rope, cannot be returned.

7. Contact Information

superrig.dk // Det lille bureau, Folkvarsvej 5, 2000 Frederiksberg, Denmark
Phone +45 40 32 40 64, email info@superrig.dk

VAT-nr. DK15808772